READING
PEOPLE ON THE GOLF COURSE
by
Judy Anderson
The one
question I'm asked more than any other is when is it appropriate
to talk business on the golf course. Unfortunately, there's
no easy answer. You can lose by talking business too soon. But
opportunities are also lost by not reading the clues and failing
to talk business when the client is receptive to it. So you'll
want to know how to read people on the golf course before you
head out to play with a prospect, client, or the boss.
The first
thing to determine is how serious the person is about the game
of golf itself. Hyatt Hotels and Resorts did a study on Golf
and the Business Executive and found there are four basic profiles
or archetypes among business golfers. Knowing these archetypes
and the clues to look for to identify them can really help you
decide when and if to talk business.
Gunslingers
are risk takers, often not very organized, and consider themselves
"careless golfers." They look for any edge they can
get and often will have special equipment, such as large head
clubs, to give them an edge. They enjoy gambling, both on the
outcome of the game and with their shots. This is also the type
of golfer who is most likely to cheat. About 12% of the executives
surveyed in the Hyatt study were Gunslingers; 87% were male.
Non-Competitors
think golf is fun. They play to relax, prefer less challenging
courses and use traditional equipment. They are calm golfers
who avoid risky shots and physical exertion. These players display
very little anger on the course because they're not hooked into
the challenge and believe golf is "just a game." Non-Competitors
are less likely to track their handicap than the other groups.
Although 32% of the executives were in this category, the majority
of women were Non-Competitors.
Escapists
are very competitive golfers who play to win and often lose
their temper on the course. They love the game; playing golf
on vacation is more important to them than to any other group.
They are very organized and the most likely to take lessons
from a pro. They prefer to focus on the game and would rather
not talk business. Escapists accounted for 12% of the sample.
Power
Players strongly associate golf with business, look
for a challenge in both, and expect to talk business on the
course. They prefer to play under difficult conditions and also
believe gambling makes the game more enjoyable and makes them
play better. Almost half of the males in the study were in this
group. The women with the lowest handicaps and the highest incomes
were Power Players.
A basic
understanding of the archetypes will help you determine someone's
attitude toward golf. It will also help you decide how to approach
the game and what your business golf strategy should be, based
on who you're playing with. For example, a Non-Competitor will
want to take the game more seriously when playing with an Escapist.
And an Escapist will want to focus more on the relationship
and less on the game when playing with a Non-Competitor. A Power
Player who would probably enjoy talking business on the course
may want to avoid it when playing with an Escapist.
Even if
you don't talk business during the round, being flexible and
modifying your style to adapt to the people in your foursome
will help you develop relationships much more quickly. To become
really proficient at reading people, you'll want to be familiar
with a behavioral or social styles model as well as the Hyatt
model. This will help you not only look at how people relate
to golf, but also how they relate to each other. You'll then
have a head start getting along with everyone, in golf and in
business. And you'll also be better prepared to put together
really effective business golf foursomes. The end result? You'll
get you to the $green$ a lot faster!
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